We offer Visa, Mastercard, Amex, PayPal, Apple Pay & Google Pay.

To view your order status, log into your account and go to My account in which you will see all the previous order information under "My orders" tab

No, once the order has been processed & shipping out, you cannot cancel your order

Yes, all of our products are certified and have the appropriate markings.

For those power banks with a power button, you must press the power button first to turn on the power bank. There are a few AUKEY power banks that do not have a power button that will begin charging as soon as it is plugged into the device.

There are two ways total amperage is split between multiple ports. In some power banks, there is a total output amperage for the device that is split between the two ports almost evenly. In others, there is a designated maximum amperage per port. This would be clearly stated in the product specifications. Please see the product page for more specific information for each power bank.

Capacity is measured in milliamperes (mAh) on power banks. As a general rule, the more mAh in the power bank, the more times you will be able to charge your device before having to charge the power bank again.

Most airlines allow lithium batteries that do not exceed 100Wh in the carry-on luggage. You can find the product specific information on the outside of the power bank. Also, consult your airlines for specific information about your flight and travel locations as there may be different regulations between airlines.

Yes, they can stay plugged in when not in use. However even if the car is not running, the charger will continue to use a small amount of battery power, even if there is no device plugged in. This could affect the battery of your car if it is not driven for long periods of time.

There are two major types of wireless charging categories that most devices use called Qi or Powermat, Qi being the most predominant. Wireless chargers need to be plugged into the wall to charge the device, but do not require a cord to connect with your phone or tablet. It is normal for some heat to be emitted during charging, and it won't charge a quickly as using a cord, but it sure looks fancy. Please make sure when you go to purchase your wireless charger that you first check the compatibility with your phone or other devices.

It is normal for a little heat to be emitted from the product, but it shouldn't be too hot to handle. In this case, please stop using the product and contact our support channel for more help.

This is not abnormal. Please try using a different charging cord or a different outlet to test if the product makes this sound no matter what the conditions are. If you are still dissatisfied, please contact our customer support team.

Engineered to refuel devices up to four times faster than conventional charging. Powered by INOV (Intelligent Negotiation for Optimum Voltage) Technology for fine-tuned power output & more optimized charging cycles. Up to 45% more efficient than Quick Charge 2.0 & compatible with a full range of USB connection types, from A to C.

Apple Inc.'s MFi Program ("Made for iPhone/iPod/iPad") is a licensing program for developers of hardware and software peripherals that work with Apple's iPod, iPad and iPhone.

The next generation of USB tech - small reversible connector designed to support a new wave of faster, more efficient power delivery, 10x faster data transfer and sync speeds than USB 2.0.

Please refer to our Refund Policy.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Your refund will be authorized as soon as we receive the return. It usually takes 3-5 business days to arrive.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

The warranty period will be 2 years.

Yes, we offer free standard shipping on orders of $85 or more. Free shipping reflected at checkout. Does not apply to duties, taxes, and/or previously placed orders. Additional fees apply for express or overnight shipping, where available.

Please refer to our Shipping Policy